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Use the Search tab to search by part name or part number. Select your vehicle first (make, model, year) and the search will only show parts compatible with your car. Save your vehicle to My Garage for faster searching next time.

Sellers tag their listings with compatible vehicles. When you select your vehicle, we show you parts that have been marked as fitting your specific make, model, and year. Always double-check with the seller if you're unsure about compatibility.

New — Brand new, unused part.

Refurbished — Professionally restored to working condition.

Grade A — Used, excellent condition with minimal wear.

Grade B — Used, good condition with some cosmetic wear.

Grade C — Used, fair condition, functional but visible wear or minor damage.

All payments are processed securely through Stripe. We accept all major credit and debit cards. Your payment details are never stored on our servers. There are no buyer fees — you pay only the item price plus shipping, with nothing added at checkout.

Shipping times depend on the seller's location and shipping method. Sellers are expected to ship within 5 business days of payment. You'll receive tracking information once shipped. For pickup orders, arrange collection directly with the seller via in-app messaging.

If your item hasn't arrived within a reasonable timeframe, contact the seller first via in-app messaging. If the seller is unresponsive, you can request a return (reason: "Item not received") and escalate to a dispute if needed. Our team will investigate.

Go to the Sell tab in the app and follow the setup process. You can sell as an individual (no ABN required) or as a business. You'll need to complete Stripe's identity verification to receive payments — this usually takes a few minutes.

No. Individual sellers can list parts without an ABN. Business sellers need to provide their ABN for verification. Both types can sell on the platform with no restrictions.

We charge a 12% seller commission on the item price (not including shipping), deducted automatically from each sale. Buyers pay nothing — $0 buyer fees. There are no listing fees and no monthly subscriptions. For example: if you sell a part for $100 with $15 shipping, the commission is $12 and you receive $103. The buyer pays $115 in total ($100 + $15 shipping — nothing added at checkout).

Payments are processed through Stripe Connect. Once you complete Stripe's verification, payments are deposited directly to your bank account. Payment is released 7 days after the buyer confirms delivery (or automatically after 14 days), then takes 2–3 business days to arrive in your bank.

Take clear, well-lit photos from multiple angles. Show any wear, damage, or markings clearly. Include part numbers or barcodes if visible. Better photos lead to faster sales and fewer returns. Aim for at least 3–4 photos per listing.

All orders have a mandatory 7-day return window, starting from the date of confirmed delivery. Buyers can request a return within this window for any reason.

1. Buyer submits a return request in the app within 7 days of delivery.

2. Seller has 7 days to approve or reject (with reasons).

3. If approved, buyer ships the item back using a tracked service within 14 days.

4. Seller confirms receipt of the returned item.

5. Refund is processed — buyer receives the item price plus original shipping.

If the return is because the item was not as described, wrong part sent, or damaged in shipping, the seller is responsible for return shipping costs. For all other reasons (changed mind, etc.), the buyer pays return shipping.

The buyer receives a refund of the item price plus original shipping cost. Refunds are typically processed within 5–10 business days after the seller confirms receipt of the returned item.

Tier 1 — Direct resolution: Contact the seller directly via in-app messaging. Allow 7 days for a response.

Tier 2 — Platform mediation: If unresolved, escalate to a platform dispute. Both parties submit evidence. Our team reviews and makes a binding decision within 48–72 hours.

Tier 3 — Chargeback: Only as a last resort after completing Tiers 1 and 2. Initiating a chargeback without first using our process may result in account suspension.

Photos of the item received, screenshots of the listing description, photos of any damage or defects, tracking information showing delivery, and any relevant messages between you and the other party. The more evidence you provide, the better the outcome.

It's an AI-powered assistant in the Chat tab that helps you diagnose car problems, identify which parts you need, and find compatible parts on our marketplace. It knows about Australian vehicles and uses your saved garage vehicles for personalised recommendations.

The AI provides general guidance based on automotive knowledge and is a great starting point for diagnosing issues. However, it should not replace professional mechanical advice — always consult a qualified mechanic for safety-critical components or major repairs.

To protect both buyers and sellers, all communication and transactions must stay on the platform. This ensures payment protection, dispute resolution, and a complete record of all interactions. Sharing contact details or arranging off-platform transactions is against our Terms and may result in account suspension.

Yes. All payments are processed by Stripe — PCI Level 1 certified, the highest level of payment security in the industry. Your card details are never stored on our servers. Buz-co only receives confirmation of payment, not your card information.

Contact us at [email protected] to request account deletion. Please complete any pending orders, returns, or disputes before your account can be fully deleted. We process deletion requests within 30 days.

Email us at [email protected] with details of the suspicious activity. Include screenshots, the listing URL or order number, and any other relevant information. We take all reports seriously and investigate promptly.