Last updated: 1 March 2026 · Buz-co Pty Ltd (ABN 99 696 001 626)
Please read these Terms carefully before using the Platform. By creating an account or placing an order, you agree to be bound by these Terms.
These Terms and Conditions ("Terms") govern your access to and use of the Buz-co platform ("Platform"), operated by Buz-co Pty Ltd ("we", "us", "our").
By registering an account, browsing listings, purchasing items, or listing items for sale, you agree to be legally bound by these Terms, our Privacy Policy, and any additional policies referenced herein.
If you do not agree to these Terms, you must not access or use the Platform.
You must be at least 18 years of age to register an account. By registering, you represent and warrant that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account.
We reserve the right to refuse registration or suspend accounts at our discretion, including where we reasonably suspect fraud, misrepresentation, or breach of these Terms.
You must not create an account on behalf of another person without their express written authorisation.
We operate as a marketplace facilitator only. We are not a party to any transaction between Buyers and Sellers. We do not own, inspect, certify, or take possession of any items listed on the Platform.
To the maximum extent permitted by law, we exclude all liability for: (a) the accuracy, quality, safety, or legality of any Listing; (b) the ability of Sellers to complete transactions; (c) the ability of Buyers to pay; (d) personal injury or property damage arising from items purchased through the Platform.
Where liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our aggregate liability is limited to the Platform Fee received on the relevant transaction. Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded by contract.
As a Seller, you represent and warrant that:
You acknowledge that you are solely responsible for fulfilling Orders, handling customer service, and complying with all applicable laws including Australian Consumer Law. You must respond to return requests within 7 days. Failure to respond will result in automatic escalation of any related dispute.
As a Buyer, you agree to:
You acknowledge that compatibility of automotive parts with your specific vehicle is your sole responsibility. Verify fitment information before purchasing.
We charge a Seller Commission of 12% on the item subtotal (excluding shipping), deducted from the Seller's payout. The Buyer Service Fee is currently 0% — Buyers pay only the item price plus shipping, with nothing added at checkout. Fees are collected automatically via Stripe at the time of payment.
THE PLATFORM FEE IS STRICTLY NON-REFUNDABLE IN ALL CIRCUMSTANCES. This includes but is not limited to: returns, partial refunds, full refunds, cancelled orders, disputed transactions, chargebacks, or any other event that results in funds being returned to the Buyer. The Platform Fee shall be retained by us in all cases.
In the event of a return, refund, or dispute resolution where a refund is granted, the Buyer will receive the item price plus shipping cost. Any Platform Fee component (where applicable) is deducted from the refund amount and retained by us.
We reserve the right to modify the Platform Fee with 30 days' notice. Continued use of the Platform after such notice constitutes acceptance of the new fee.
Sellers may not list the following items on the Platform:
We reserve the right to remove any Listing at our sole discretion without notice. Repeated violations will result in account suspension or termination.
Sellers are responsible for arranging and paying for shipping unless the Listing specifies otherwise. Buyers are responsible for paying any shipping fees displayed at checkout.
Listings must clearly state the shipping price type: fixed amount, free shipping, or "request only". Risk of loss passes to the Buyer upon delivery to the nominated address. We recommend all Sellers use tracked shipping services and retain proof of postage.
We are not liable for items lost, damaged, or delayed in transit. Buyers and Sellers should resolve shipping issues directly; if unable to do so, our dispute resolution process is available.
All Orders on the Platform are subject to a mandatory 7-day return window commencing from the date of confirmed delivery.
Buyers may request a return for any of the following reasons: item not as described, wrong part sent, item doesn't fit as listed, damaged in shipping, or changed mind.
Upon receipt of a valid return request, Sellers must respond within 7 days by approving or rejecting the request with written reasons.
Where a return is approved, the Buyer must ship the item back using a tracked service within 14 days of approval. The Seller must confirm receipt of the returned item.
Upon confirmed receipt of the returned item, a refund equal to the Order total minus the Platform Fee will be issued to the Buyer. The Platform Fee is non-refundable in all circumstances.
If a Seller rejects a return request, the Buyer may escalate to a Platform dispute (see Section 11). Returns cannot be requested after the 7-day window has closed.
We operate a three-tier dispute resolution process:
Our dispute resolution decisions are final and binding. Regardless of the outcome of any dispute, the Platform Fee is non-refundable. Disputes must be raised within the 7-day return window.
All intellectual property rights in the Platform, including software, design, trademarks, and content created by us, are owned by or licensed to us.
By submitting Listing content (descriptions, images, etc.) you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purpose of operating the Platform. You represent that you own or have the right to use all content you submit.
Your privacy is governed by our Privacy Policy, which forms part of these Terms. By using the Platform you consent to the collection and use of your data as described in our Privacy Policy.
The Platform includes an AI Parts Advisor powered by Anthropic's Claude model. This feature provides general guidance on automotive parts compatibility, diagnostics, and maintenance.
The AI Parts Advisor is provided for informational purposes only and does not constitute professional mechanical, automotive, or safety advice. We do not warrant the accuracy, completeness, or fitness for purpose of any AI-generated response.
You should not rely solely on AI-generated advice when making purchasing decisions that affect vehicle safety. Always verify critical information with a qualified mechanic or automotive professional.
You agree not to:
Buyers may submit reviews and star ratings for completed transactions. Reviews must be honest, accurate, and based on genuine transaction experience. You must not submit fake, incentivised, or retaliatory reviews. Sellers may respond publicly to reviews — responses must be professional and must not disclose the Buyer's personal information.
You agree to indemnify, defend, and hold harmless Buz-co Pty Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, your violation of any law or the rights of a third party, or any content you submit or item you sell or purchase through the Platform.
You may terminate your account at any time by contacting us at [email protected]. Termination does not affect any outstanding Orders, obligations, or liabilities.
We may suspend or terminate your account immediately and without notice if you: (a) breach these Terms; (b) engage in fraudulent activity; (c) are the subject of a disproportionate number of complaints; or (d) in our sole judgment, pose a risk to the Platform or other Users.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Nothing in these Terms excludes consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
We will not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, power failures, internet outages, or acts of government.
For questions about these Terms, please contact:
© 2026 Buz-co Pty Ltd. All rights reserved. ABN 99 696 001 626